Frequently Asked Questions
How can I order?
Some of our products can be ordered directly from our web site. Simply press the button Order Now and follow the steps.
You can also place an order via email. Please, send us your files for printing together with your specifications and we will come back to you with a quote
Can I change my order?
If you need your order changed, please contact us as soon as possible. If we haven’t started printing your documents, we will be able to do the changes.
Do your prices include VAT?
All our prices are inclusive of VAT so the price which you see on our web site or in the quote we send you is the final price you pay
Do your prices include delivery charges?
Our prices do not include delivery. All your printed products can be collected for free from us. Or, if you want them delivered, we offer different delivery options for an extra charge. The charge will depend on the post code as well as on the delivery times. For more information on delivery, please check our Delivery Page.
Do you offer printing on the spot?
If you have few pages to print, that can be done on the spot. This is for print ready documents only of A4 or A3 size which are not full bleed.
Please, note that we have a minimum charge of £3.50 for printing which includes use of a computer with internet.
Do you do binding on the spot?
We can simply printing and binding on the spot. This applies to documents which are not full bleed and for wire, spiral/coil, plastic comb.
Please, note that in the busy periods we may not be able to bind your documents on the spot, so we advise to give us a quick call and check that before coming
What are the turnaround times for poster printing?
We try to print posters the same day and the turnaround will depend on the quantity of the posters and the time you place your order. Generally, we can give the following indication for poster printing turnaround times:
Up to 5 A2 posters are normally printed and ready for collection/delivery within 3 hours of placing the order.
Up to 5 A1 posters are normally printed and ready for collection/delivery within 3 hours of placing the order.
Up to 5 A0 posters are printed and ready for collection/delivery within 4 hours of placing the order.
If you need your posters urgently, please contact us, we will do our best to accommodate your request.
For bigger amounts, please give us a call on 0207 837 5173 to check the turnaround times
Can you print saddle-stitched booklets the same day?
Saddle-stitched booklets are normally printed and ready for collection the same day. That would still be subject to the time you place the order, the amount and our workload for the day
What are the turnaround times for perfect binding?
We require 24 hours for perfect binding. If you need your documents bound urgently, please give us a call on 0207 837 5173 to let us know. Depending on the workload for the day, we may be able to print and bind your documents faster
What are the turnaround times for hard cover thesis binding?
We need 24 hours for hard cover thesis binding.
COLLECTION & DELIVERY
Can I collect my printed documents from you?
You can collect your documents from our printing centre at Kings Cross, Central London. We are open every day including Saturday and Sunday. Our working hours are Mon-Sat – 09.00-22.00, Sun – 10.00-22.00
Do you offer delivery service?
If you prefer to get your documents delivered, we offer different delivery options such as same day courier delivery for London, next day national delivery and standard over 48 hour delivery. For more information on deliver, please check our Delivery Page
Do you deliver on Saturdays and Sundays?
Delivery on Saturdays and Sundays is available for London only. Your order can be sent via same day courier in the weekend. Delivery on Saturdays and Sundays incurs an extra charge, so contact us for a quote. We are open in the weekends and all orders can be collected from us for free
Can I arrange my own courier?
You are welcome to arrange your own courier to collect your order from us.
How can I pay for my order?
We accept all debit and credit cards except for American Express. Payments can be done online, in person or over the phone.
Orders placed directly on our web site can be paid via PayPal or a credit/debit card.
If we emailed you a quote and you want to place the order, please let us know and we will email you a payment link. You can pay by clicking on the link and entering your credit/debit card details.
We also accept payments over the phone and payments in person in our office at Kings Cross.
Some of the orders can be paid by BACs transfer payments (please ask).
We do not accept cheques
What cards do you accept?
We accept payments from all major credit and debit cards:
Switch / Maestro
Visa Electron / Delta
We do not accept American Express.
Can I pay on collection?
All orders must be paid in advance. An order is considered placed only after the payment has been arranged.
Companies that have arranged a credit facility with us have 30 days to pay for their orders.
What format shall I save my files in?
We require files to be provided in PDF-format, for the fastest turnaround time and to avoid any printing issues
What resolution do you need for printing?
For images to be printed with the best quality, we require them to be in 300 dpi resolution. If the file
has to be rescaled, this might still cause pixelation of the images. Please be aware that if you save your file in a resolution higher than 300 dpi, the file size might become too large to be processed by the printer.
What is bleed?
If your file has images that go up to the edge of the page, that means your file is full bleed and will require trimming. Due to movement during the trimming, we need to trim further into the document. Not to lose any content, we require a 3 mm bleed.
What are margins
Margins are the space left at the edge of the sheets. For best results we need 20mm margins on the binding edge.
What are crop marks?
Crop marks indicate where a full bleed document should exactly be trimmed. For more precise trimming of your document, please save your PDF with crop marks.
Do I need to flatten my file?
Flattening your file before exporting is important so that the final print matches your design and the printer can process your file correctly. If you do not flatten your file the printer may not be able to read some layers, fonts or graphics.
What is GSM?
GSM stands for grams per square metre and indicates the thickness of paper. The higher gsm, the thicker the paper stock.
What paper sizes do you print?
We print all standard paper sizes. These include:
A0 – 841mm x 1189mm
A1 – 594mm x 841mm
A2 – 420mm x 594mm
A3 – 297mm x 420mm
A4 – 210mm x 297mm
A5 – 148mm x 210mm
A6 – 105mm x 148mm
Business card size – 55mm x 85mm
We can also print custom sizes up to 840mm width and 2000mm length.
What types of paper do you offer for large format printing?
Large size documents can be printed on 90 gsm matt paper, 140 gsm matt paper, 230 gsm matt paper or 260 gsm semi-gloss paper.
90 gsm matt paper is suitable for architectural and plan drawing printing and or for prints with little ink coverage.
140 gsm matt paper is our budget option for poster printing. We recommend it for documents with light ink coverage.
230 gsm matt paper and 260 gsm semi-gloss paper are of photo-quality. They are recommended for best results poster printing.
We also offer light plastified matt material which is waterproof and tearproof, canvas material, tracing paper, self-adhesive poster material. For more information check our Large Format Printing Page.
What types of paper do you offer for digital printing?
We stock about 40 different types of paper and card. Our paper range includes stock from 90 gsm to 350 gsm with matt, silk or coated finish. We have a sample book with the types of paper we offer, and you are welcome to come by and choose the best paper for your document.
Can I print on my own paper?
We do not offer printing on your own paper as the laser printers we use could be sensitive on the paper type.
- Where can I get a copy of my invoice?
Please, contact us on firstname.lastname@example.org and we will email you a copy of the invoice.